If you receive a package that is not properly sealed or missing items, such as a bottle of vitamins, you can contact us and we will guide you through the return process. We deeply apologize for any inconvenience caused.
We only ship to the US and Canada at this time. A solution for you might be to find a forwarder in the US. You can purchase online from us and ship to a US forwarder (inputting their US shipping address at checkout) who can then ship it to you in you
If your order has not arrived within the expected period, please check the tracking information provided for the current status of your delivery. If the status indicates 'delivered' but you have not received it or if there's been a delay beyond the g
If you did not receive your package in the timeframe published on our Shipping Policy we will ask you about your address or any other issue we may see. If everything is clarified we will offer you a replacement or a refund depending on the case.