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Subscription & Rewards Questions

Why Subscribe?

It is easy: Never worry about reordering or running out of your favorite melts. It is flexible: Customize it to your needs. Skip your next order or cancel at any time. It is Smart: Save 35% on your first order, then 15% off future orders.

How can I cancel my subscription?

You can cancel your subscriptions at any time, just make sure to log into your account and cancel/update the subscription you would like to cancel. You can always skip the next scheduled delivery. Make sure your changes are made before the next billi

How can I find out which credit card I used on my account?

Your current payment method is visible in the account details of your subscription. It lists the type of payment method, the last four digits of the credit card, and its expiration date. Should you have any other questions about your account or wish

What happens if my subscription continues after cancellation?

If you receive an order from a subscription that was supposed to be canceled, please contact us. We will ensure that your subscription is indeed canceled. Note that you have to cancel your subscription before the next delivery date. If you do so, we'

How can I manage my scheduled deliveries?

If you need to change the date of your scheduled delivery, log in to your account, in the View your next order tab in your subscription portal, and click Reschedule. Select the new order date and click Save Changes to confirm. You will receive confir

How do I use my Reward Points for subscriptions?

Your accumulated Reward Points can be redeemed for subscription orders. Simply access the Rewards section on our website, choose a coupon that's applicable to subscribe & save orders, and apply it to your purchase. This discount will be automatically